Service Requests
To submit a request, please contact your dedicated office manager or call directly at 202-898-1625.
Forms
The tenant information provided here is meant to give you a better understanding of 1201 New York Avenue and facilitate your company’s operations. There is a great deal of information contained in this handbook, take time to familiarize yourself with this handbook and it will become a valuable resource. Please note that the Management Office is available to help in any way possible. Your first call for any problem or question can always be directed to the Management Office, and we will assist you from there.
Building Services
Maintenance
The engineering facility of 1201 and 1225 New York Avenue is staffed to provide necessary preventive maintenance required to keep the mechanical system of the building in top operational condition, as well as to answer individual problems as they occur.
To ensure tenant receives fast and efficient service, the Engineering Department has an employee on duty from 7:00 am to 6:00 pm. When your request for service is received, a work order is prepared and a serviceperson is dispatched to answer the call.
Please call the Management Office at 202-898-1625 for routine maintenance request.
Routine maintenance calls include such services as heating, cooling, replacing light bulbs, emptying trash and replenishing restroom supplies. All common corridor closets are kept locked for security purposes. We request that the Tenant Contact be the only person to initiate all maintenance and service calls. This will prevent duplication of calls and possible misunderstanding regarding the status of the repair effort. It will also allow us to systematically record all incoming requests, as well as hasten service.
After normal business hours you may also call the management office at 202-898-1625 and dial ext. 229 for Security, or any other extension can be reached by following the prompts. If there is a building emergency, please call Kastle Systems at 703-524-7911.
Custodial Services
Lincoln Property Company arranges for an outside janitorial company to clean the Buildings nightly, Monday through Friday. The present cleaning Contractor for 1201/1225 New York Avenue, NW is Red Coats. Their normal cleaning hours are 6:15 p.m. to 10:15 p.m.
Occasionally, they perform special weekend projects. If these projects are scheduled to occur in your Suite, you will be notified in advance. Carpet cleaning service, at a minimal cost, is also available. Please contact the Property Manager to arrange for this service.
Janitorial services are not provided on designated building holidays.
Recycling
The building's recycling program includes commingling of paper, bottles, cans and plastics. Cardboard can also be recycled separately.
Recycling of clean paper is encouraged. The paper recycling program works as follows:
A recycling container will be provided to each tenant upon move in. We suggest keeping the container next to your copier machine. Janitorial service will empty the container during their nightly cleaning.
Your cooperation is very much appreciated.
Fitness Center
The Fitness Center is located on the Lower Atrium Lobby Level of 1201 New York Avenue and is available only to Tenants of 1201/1225 New York Avenue. Management is investigating ways to open the fitness center at limited capacity.
Hours of Operation:
In order to accommodate thorough cleaning of the facility on a daily basis, the Center may be used only during the following hours:
Monday through Friday – 12:00 a.m. to 9:00 p.m. and 11:00 p.m. to 12:00 a.m.
Saturday and Sunday – 24 Hours
Regular Maintenance & Info:
Management is investigating ways to open the fitness center at limited capacity.
Rooftop & Game Room
Roof Top Conference Center
In an effort to ensure that everyone is able to use and enjoy the rooftop spaces, we ask that you practice being a good neighbor and abide by the following community etiquette:
You must reserve the East and West conference rooms in order to use them. Unscheduled meetings and/or lunches are not allowed. We encourage you to enjoy your lunch in our lower lobby, the game room, and/or in the outside spaces on the rooftop.
If you have reserved a conference room and determine it is no longer needed, please cancel it immediately so that others may use that space!
After Hours Reservations: Please submit the After-Hours Events Agreement. This document needs to be signed and returned before any after-hours event can be approved. After-hours rooftop reservations need to be cancelled a minimum of three business days in advance via email to avoid being charged after-hours fees as there are many arrangements that have been made to accommodate after hours event requests. In addition to cancelling your after-hours event in our reservation system, please email Ainsley Toupin at ainsley.toupin@am.jll.com to confirm you’ve cancelled an after-hours reservation. The reservation system does not send an email indicating that the space is no longer needed.
All trash should be placed in the trash bins and cleared from the room at the conclusion of your meeting or event. If you have more trash than can fit in the trash bins, please notify our front desk or management as soon as your event ends so that we may ask our day porters to remove any additional trash bags from the conference rooms. Also, if there has been a spill, please notify our front desk or management office immediately so that we may address it.
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Please leave the space as you found it.
If you need to reconfigure the tables and chairs, it is your responsibility to ensure that the room is put back in order as soon as your event concludes. The photo below shows how the tables and chairs should be set up. Failure to reset the room may result in having to cover the cost of building management hiring professional movers, which could be close to $1,000. Recurring issues may also result in ultimately losing conference center privileges.
Please do not hang anything on the walls in the preconference area or hallways that you may be using for your meetings and/or event. Signage in public areas should be displayed in a stanchion sign or frame. Large sticky notes and easel pads on the walls of the conference room are permitted; however, they should be placed inside the conference rooms on the interior glass wall only.
Please note the following for after-hours events:
The building doors lock at 6:00 pm. If you have guests arriving after 6:00 pm, you will need to arrange to have someone from your team waiting by the door to let your guests into the building. Please provide our security guards with a list of attendees.
There is a fee for using the rooftop after hours.
This fee is determined by the number of hours requested, and includes HVAC, security, and post- event cleaning.
The security guard should be a great asset for you as they can help your guests access the 14th floor from the lobby; help troubleshoot any issues that may arise during your event; and ensure the overall safety of everyone in attendance. Please let us know how many people will be in attendance so that we can ensure that you have sufficient security assigned to your event.
The post event cleaning team will vacuum the floors, wipe down all surfaces, and clean the restrooms. We ask that you put all of your trash in trash bags and place it in the preconference area and promptly reset the space at the conclusion of your event so that our cleaning team can perform their job efficiently.
Roof terraces
Tenants are welcome to enjoy the East and/or West roof terraces anytime during normal business hours. It is a perfect spot to enjoy lunch on a sunny day and /or take a break. The roof terraces can be reserved after 5:00 pm for private events. Reservations must be made through our reservation system to utilize these spaces after hours, and there are associated fees. Please contact Ainsley Toupin at ainsley.toupin@am.jll.com for details.
If you would like to arrange to have someone from our cleaning team present during the event to assist with any cleaning needs, we are happy to offer that at an additional cost. Please email Ainsley Toupin at ainsley.toupin@am.jll.com at least 48 business hours prior to your event to make those arrangements.
Game Room
Tenants are welcome to enjoy the East and/or West roof terraces anytime during normal business hours. It is a perfect spot to enjoy lunch on a sunny day and /or take a break. The roof terraces can be reserved after 5:00 pm for private events. Reservations must be made through our reservation system to utilize these spaces after hours, and there are associated fees. Please contact Ainsley Toupin at ainsley.toupin@am.jll.comfor details.
If you would like to arrange to have someone from our cleaning team present during the event to assist with any cleaning needs, we are happy to offer that at an additional cost. Please email Ainsley Toupin at ainsley.toupin@am.jll.com at least 48 business hours prior to your event to make those arrangements.
The mailing address for 1201 -1225 New York Avenue is:
1201 -1225 New York Avenue
c/o Jones Lang Lasalle Americas, Inc.
1201 New York Avenue
Suite 100
Washington, DC 20005
Mail is delivered to each individual Tenant’s mailbox located in the Mail Services Area on the 2nd floor, next to the Loading Dock area; adjacent to the 2nd floor elevator lobby. Mail is picked up daily, Monday through Friday at 10:00 a.m., 3:00 p.m. and 4:00 p.m. There is no mail service on Saturdays or Sundays. It is recommended that all mail be placed inside the Tenant’s mailbox so that it is secured while awaiting pick-up. Alternatively, please use the U.S. Postal mailbox located on the wall next to the Tenant mailboxes. JLL does not accept responsibility for any mail left unattended. Lobby Attendants are not permitted to accept or deliver packages or mail.
UPS and Federal Express drop-off boxes are also located in the Mail Service Area. Please note the pickup time for each Express Mail Service.
Federal Express:
Monday through Friday, 6:00 p.m.
UPS:
Monday through Friday, 5:00 p.m.
Note: JLL will not take responsibility for any packages left at any surrounding areas (Exterior/Interior) of the Buildings or Lobby Attendant’s Desks.
Parking
The parking garage at 1201 New York Avenue, N.W. is currently operated by SP+. They can be reached at 202-496-4200. The garage manager is Michael Strickler. The hours of operation are Monday through Friday, 7:00 a.m. to 7:00 p.m.
Monthly self-parking is on a first-come, first-serve basis. Please see the attendant for parking when all spaces are taken. They can also be reached at 202-496-4267. For after hours, please call 202-965-2083.
For accounting purposes, the monthly rental period runs from the first day of the month to the last day of the month. Monthly parking passes can be purchased from SP+ washingtondcparking.spplus.com and type address (1201 New York) and select “Buy monthly Parking Now” button on the bottom of the page.
After original purchase, monthly statements will be sent out on or about the 15th of each month. It is the responsibility of the monthly parkers to buy their parking passes by the first of each month. The monthly parking identification pass must be displayed at all times while in the parking location and failure to do so will result in a daily charge. Replacement parking passes are available for a fee from SP+. Vehicles that are illegally parked, including those parked in Fire lanes and handicap spaces, are subject to ticketing and towing at the owner’s expense.
Validation parking coupons are available for complimentary parking for visitors. For additional information, please call SP+.
Should an emergency occur after operating hours, please contact Kastle Systems, LLC using the telephone located by the Exit ramp, or call Kastle at 703-524-7911.
JLL is not responsible for damage or theft of vehicle or personal belongings.
Lost & Found
Lost and Found is maintained in the Management Office. Please turn in any item(s) found so they may be returned to the rightful owner. Please do not hold on to items in an attempt to find the owner. Items will be kept for 60 days. If you have lost any item(s) please call the Management Office at 202-898-1625 to see if it has been recovered.